FAQ’s The Estates Experience, home rental program.

1. How much should i tip the staff?

Tipping the staff is at your discretion and always very much appreciated. It is customary for our guests to extend gratuities to the staff in appreciation for their hard work and exceptional service. To help you plan, we have provided the recommended guidelines: 10%of the villa rental price to be divided among the staff. Gratuities must be paid in cash and directly to the staff. If you wish to charade gratitude to your villa billing, it is subject to processing fees and 12% cash advanced fee.

2. Are the villas and condos Pet friendly?

In general, the villas and condos are not friendly. Nonetheless some exceptions apply. You must specify if you are travelling with a pet so we can find the most appropriate option for you. Keep in mind that regardless if we might be able to accommodate you with your pet, the common areas at the resort such as Beach, restaurants and bars, are not pet friendly.

3. When booking with you, do I have access to the “Ojos Indígenas” Ecological Park & Reserve and other facilities?

Yes, Access to t